Payment
We accept MasterCard™, Visa™, American Express™, certified checks, and prepayment by personal check on all orders. Please contact us at 213.393.0238 if you would like to make a payment by personal check. Merchandise will ship once your check has cleared with our bank. Please allow an additional 3–7 business days upon receipt of your check.

Shipping
All orders are shipped either UPS ground or U.S. Postal Service, within the timeframe specified in the product description. Other noncustomized stock items are shipped within 2 business days. Please inquire about rush deliveries to meet event deadlines. Any expedited shipment needs will be the responsibility of the customer. All shipping rates are calculated at the end of online purchases. Charming Favours is not responsible for your inability to receive packages. Please be certain of your selected shipping preferences when checking out. We are not responsible for delays with shipment that are beyond our control.

Edible chocolate products are typically shipped 2-day mail to ensure receipt of fresh items. Charming Favours does not assume responsibility for items ordered without expedited shipment to warm weather climates and during warm seasons.

Sales Tax
Our corporate office is located in Los Angeles County, California. We are therefore required by law to collect applicable sales tax for orders that are shipped to destinations within California. Orders shipped outside of California are exempt from sales tax.

Return Policy
At Charming Favours, we take pride in our work and the quality of products we offer. If you are not happy with your purchase, please notify us within 7 days of receipt of your order. At that time, Charming Favours will issue an RA (return authorization) number. RA numbers are valid for 4 business days from issuance. The RA number must be written on the outside of the return packaging. Returns will not be accepted without an RA number or after the specified timeframe. We reserve the right to reject any returns that do not meet the above the criteria.

For full refund, merchandise must be received in its' original packaging and in re-saleable condition. All returns are subject to a 20% restocking fee. Please note all shipping and handling fees associated with returns are nonrefundable.

We recommend the use of reputable delivery services such as UPS or FedEx for tracking purposes. We cannot refund goods that have been damaged during the return process, therefore, it is recommended that you insure your items to prevent damage during shipment.

Damaged merchandise should be reported immediately. Damaged merchandise packaging should be saved to initiate claims with the appropriate mail carrier service to allow for proper inspection.

We cannot accept returns on any products that have been customized or personalized, including Charming Favours Signature Line and custom place cards. Unfortunately, we do not accept returns on samples, handcrafted items/boxes, ribbons, seashell toothpicks, monogrammed products, sweets, candy picks, gingham clothing, custom shell soaps in organza bags, assorted mints, silk tea infusers, iced teas and edibles including cookies, chocolates, sugar cubes, almonds/dragées, candies of any sort and custom couture mannequins. We will not accept returns on opened scented sachets as they are no longer re-saleable.

Privacy Policy
Please rest assured that we respect your privacy. Any information we collect from you is for internal purposes only and is never shared or sold to third parties.

Samples
If you wish to obtain a sample of a product viewed online, please feel free to contact us at 213.393.0238 or via email at info@charmingfavours.com to check availability. Shipping and handling fees for all samples are the responsibility of the client.

Custom Design
Our Charming Favours Signature Line of customized favors is a wonderful way of making your event unique. Our design team can provide you with consultation for your special event. We will reserve your date to ensure that specially customized orders can be accommodated. We recommend a 5–12 week advance notification for all customized orders. A 50% deposit is required at the time a customized order is placed. The balance is due 2 weeks prior to shipping, however, freight costs will be an estimated calculation. Final shipping totals will be adjusted at the time of shipment. Due to the nature of the customizing process, cancellations must be made within 48 hours. For custom designs, all cancellations made after 48 hours will result in the forfeiture of your 50% deposit.

Cancellation Policy
Cancellation of orders must be made within 48 hours. After such time, all cancellations are subject to a 10% cancellation fee.